Cancellation Policy
Last updated: 28 September 2026
YardOps, operated by Leadership by Design, lets you cancel your subscription at any time. There are no cancellation fees and no notice period.
How to cancel
- In the app: sign in, go to Billing, and choose to cancel your subscription. Cancellation is confirmed immediately on screen.
- By email: contact us at hello@yardops.online from the email address on your account and we will cancel it for you.
Payments and subscription management are handled by our Merchant of Record, Paddle. You can also manage or cancel your subscription through the link in your Paddle receipt email or via paddle.net. Billing, renewals and refunds are governed by Paddle's Checkout / Buyer Terms.
When cancellation takes effect
Your subscription stays active until the last day of your current billing period (monthly or annual). You keep full access — bookings, scheduling, invoicing, crew and customer records — until that date, and you will not be charged again after you cancel. If you change your mind before the period ends, you can reactivate in Billing at any time.
Free trial
The 14-day free trial requires no card, so there is nothing to cancel — if you do not upgrade, the trial simply ends and you are never charged.
Refunds
Our 30-day money-back guarantee and the refund process are set out in the Refund Policy.
Your data
After your billing period ends, we provide a reasonable window during which you can reactivate or request an export of your business data before it is deleted, as described in our Terms of Service.
Questions
Contact Leadership by Design at hello@yardops.online or through the support channel inside YardOps.